Honesty is the most basic requirement for all employees of Baozun. To protect the legitimate rights and profits of Baozun and its partners,we will take zero-tolerance approach to against any violation of the laws and regulations or improper behaviors in commercial activities in order to create a healthy,ethical culture. If you notice any such issues in relation to Baozun employees, please don’t hesitate to let us know through the following channels:

A:Phone: 15-316-222-110

A:Email: [email protected]

B:Mail Address:Compliance and Ethics,Building B,1268 Wanrong Rd, Shanghai,PRC;200436

These channels are designated only for lodging complaints in relation to suspected violations of laws and regulations or improper behaviors of Baozun employees in commercial activities. Please do choose the right channel so that your complaints will be followed up.

You are free to choose any whistleblowing channels, and you have the right to report anonymously while making the whistleblowing report. We suggest you provide complete information. Any information included in the whistleblowing report and your personal information shall be kept in a strictest confidence in Baozun. Baozun have taken relevant measures to ensure the security and confidentiality of such information.

Baozun will, to the extent permitted by law and policies of Baozun, investigate and collect the evidences based on the information provided by you. If you would like to leave your valid contact information, Baozun will respond to you within 3 business days.

Baozun reserves the rights to pursue any relevant legal actions against the whistleblowers providing knowingly false information or fabricated evident, or making any offensive or defamatory statement maliciously about any employee of Baozun. In addition, retaliation against whistleblower, witness and investigator is strictly prohibited in Baozun, Baozun will take the strictest action against those have conducted the retaliation.

Notice: If you are to make complaints about our products or services, please refer to our customer service hotline 400-666-1000.

BAOZUN

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